Software Support and Maintenance

Our Software Support & Maintenance Service is designed to assist businesses in keeping their software systems running efficiently and accurately.

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With our Software Support & Maintenance Service, businesses can ensure their software systems are maintained and supported by experienced professionals, ensuring quick issue resolution and total system optimization. Contact us to learn more about how we can help your business stay up and running!

Eliminate

  • Undetected software bugs and issues
  • Lack of expertise and resources for maintaining and supporting the software
  • Reduce

  • System downtime and associated costs
  • Cost and time of updates and patches
  • Security risks
  • Increase

  • System uptime and availability
  • Security and compliance
  • System performance and productivity
  • Image of an expert

    Software Support & Maintenance is critical to ensuring business continuity and avoiding costly downtime. Our team of experts can help maintain and optimize your software system while providing fast and effective support when issues arise.

    volodymyr andrienko
    Senior Software Engineer
    CONTACT THE EXPERT

    How does it work?

    Assessment

    • Analysis of the current software system and identification areas for improvement
    • Developing a maintenance and support plan
    • Identifying potential risks and developing contingency plans
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    Support plan

    • Installation of necessary monitoring and management tools
    • Software backups and recovery plan
    • Developing procedures for software updates and patches
    • Train staff or in-house IT department
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    Maintenance

    • Regularly monitoring system performance and maintaining logs
    • Tracking and resolving software bugs and issues
    • Maintaining system security and compliance
    • Providing dedicated customer support and fast issue resolution
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    Monitoring

    • Performance data tracking
    • Regular health checks of software systems
    • Identifying areas for further system optimization and improvement
    • Detailed reporting and insights for clients
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    MORE ABOUT
    Software Support & Maintenance

    Why do clients choose us?

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    WIDE TECHNOLOGY STACK

    Our engineers have experience in maintaining complex IT systems and deep knowledge of programming languages and algorithms.

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    WE ARE THE MOST-REVIEWED COMPANY

    We are the most reviewed company on Clutch, with exclusively 5*star reviews.

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    Quick response and deadline respect

    We react quickly and provide the necessary support to ensure the availability of your IT system.

    What do clients
    say about us?

    Case Studies

    • UX Audit for a Catering Application UX Audit for a Catering Application
      food production | 23 May 24
      UX Audit for a Catering Application
      By addressing user feedback, improving key functionalities, and implementing targeted design changes, the application is poised to meet its business objectives and provide a superior user experience.
      Learn more
    • SaaS modernization for Paddle Sports Center in California SaaS modernization for Paddle Sports Center in California
      leisure | 14 Feb 24
      SaaS modernization for Paddle Sports Center in California
      The client reported a 15-20% increase in revenue, attributed to efficiency gains and the ability to accurately track time, underlying the modernized rental system.
      Learn more
    • Service Intelligence: App for vehicle maintenance Service Intelligence: App for vehicle maintenance
      transportation | 06 Oct 23
      Service Intelligence: App for vehicle maintenance
      We assisted our client eAutoClub in launching market disruptive application for smart managing of vehicles maintenance.
      Learn more
    SEE ALL

    Software Support and Maintenance with Artelogic

    Software support and maintenance is a crucial service that many businesses rely on to maintain and improve the performance of their software applications. It ensures that products are functioning effectively and that they are up to date with current industry standards.

    Find out more

    Analysis and Review

    The initial software support and maintenance stage involves analyzing and reviewing the software application. Here, the goal is to identify any existing issues or potential areas of concern. The software support team reviews the software’s specifications, documentation, and performance.

    Outcome: The outcome of this stage is a detailed report outlining the findings on the software’s current state, any identified issues, and recommendations on how to proceed.

    Planning and Prioritization

    During the implementation stage, the software support team begins carrying out the maintenance and support tasks outlined in the plan developed in the previous stage. The team may introduce changes, remove or adjust functionality, upgrade components, or update software packages to rectify identified issues.

    Outcome: The outcome of the implementation stage is that the software application is improved, and all the issues are resolved, resulting in a more efficient and effective system.

    Implementation

    During the implementation stage, the software support team begins carrying out the maintenance and support tasks outlined in the plan developed in the previous stage. The team may introduce changes, remove or adjust functionality, upgrade components, or update software packages to rectify identified issues.

    Outcome: The outcome of the implementation stage is that the software application is improved, and all the issues are resolved, resulting in a more efficient and effective system.

    Quality Assurance and Testing

    Once the repairs and updates have been implemented, the software support team performs quality assurance testing to ensure that the system works correctly. They will perform automated and manual testing to ensure the application functions correctly.

    Outcome: The outcome of the testing phase is a fully working software application that has been tested to ensure that new features, modifications, and updates are working correctly.

    Release

    Once the software application has been tested and verified, it is released for deployment. The release process involves preparing the application for production and establishing of procedures to monitor the new release.

    Outcome: The outcome of the release stage is a completed software application ready to be deployed to all production systems.

    Ongoing Support

    The last stage of software support and maintenance is ongoing support. This stage involves monitoring the software application regularly to ensure it performs continuously at its highest level. This includes regular software upgrades, performance monitoring, code optimization, and occasional system updates.

    Outcome: The outcome of this stage is to keep the software application in its optimal state, enabling it to function optimally as required.

    Contact Us

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      Offices

      USA

      180 Maiden Lane, #702,
      New York, 10038

      +1 315 509 38 97

      United Kingdom

      1 St Katharine’s Way,
      London E1W 1UN

      +44 736 159 17 21

      Ukraine

      36/5 Shchyretska St.
      79071, Lviv

      +38 067 200 75 14

      Azerbaijan

      Lotfi Zadeh Technology Center
      44 Jafar Jabbarli St.,1065, Baku

      +994 50 415 55 50

      Poland

      Fabryczna 1a, 31-553, Krakow