IMPORTANT NOTICE!
Analysis and Review
The initial software support and maintenance stage involves analyzing and reviewing the software application. Here, the goal is to identify any existing issues or potential areas of concern. The software support team reviews the software’s specifications, documentation, and performance.
Outcome: The outcome of this stage is a detailed report outlining the findings on the software’s current state, any identified issues, and recommendations on how to proceed.
Planning and Prioritization
During the implementation stage, the software support team begins carrying out the maintenance and support tasks outlined in the plan developed in the previous stage. The team may introduce changes, remove or adjust functionality, upgrade components, or update software packages to rectify identified issues.
Outcome: The outcome of the implementation stage is that the software application is improved, and all the issues are resolved, resulting in a more efficient and effective system.
Implementation
During the implementation stage, the software support team begins carrying out the maintenance and support tasks outlined in the plan developed in the previous stage. The team may introduce changes, remove or adjust functionality, upgrade components, or update software packages to rectify identified issues.
Outcome: The outcome of the implementation stage is that the software application is improved, and all the issues are resolved, resulting in a more efficient and effective system.
Quality Assurance and Testing
Once the repairs and updates have been implemented, the software support team performs quality assurance testing to ensure that the system works correctly. They will perform automated and manual testing to ensure the application functions correctly.
Outcome: The outcome of the testing phase is a fully working software application that has been tested to ensure that new features, modifications, and updates are working correctly.
Release
Once the software application has been tested and verified, it is released for deployment. The release process involves preparing the application for production and establishing of procedures to monitor the new release.
Outcome: The outcome of the release stage is a completed software application ready to be deployed to all production systems.
Ongoing Support
The last stage of software support and maintenance is ongoing support. This stage involves monitoring the software application regularly to ensure it performs continuously at its highest level. This includes regular software upgrades, performance monitoring, code optimization, and occasional system updates.
Outcome: The outcome of this stage is to keep the software application in its optimal state, enabling it to function optimally as required.
