Cloud Vanlines is among the number of software solutions for logistics industry undertaken by Artelogic. It is a SaaS model developed in order to enable our client to deliver a tool for movers, agents, and van lines and to facilitate the relationships between them within an end-to-end solution. Cloud Vanlines web-based system is a service for managing household moves including transportation, loading, unloading, packing, and unpacking. The software is licensed by brokers on a subscription basis. The features implemented for the Cloud Vanlines cover all business operations of the logistics company.
Like many businesses with integrated full cycle services, the logistic field needs providing reactive and scheduled facilities management services to its clients. The nature of their business demands reliable, effective and fast system that can manage their processes. The challenge for our team was to develop an integrated system, which could cover all these needs and join all business participants with one end-to-end platform in an elegant seamless way.
Following a number of strategic analysis sessions we were able to highlight the key areas of the business. As a result, we have developed a wireframe design and specification, which our proposed solution reflects. The plan was to integrate all existing needs and business processes into one full cycle environment. It has to support the entire logistics process from leading to invoicing.
As an outcome, the delivered system includes:
- Admin panel providing abilities to set up the system;
- Multiple types of profiles: Customer, Mover, Affiliate, Company Staff;
- Capturing and managing leads;
- Managing job orders;
- Integration with related services such as loading, unloading, packing and unpacking services;
- Integrated CRM system for movers and customer relationship management;
- Online documents management system with customized signature for agreements;
- Automated job order agreements for different types of services;
- Inventory Sheet;
- Automated quoting;
- Integrated online billing systems using Authorize.Net, PayPal, UsaEPay, BluePay;
- Automated emails;
- Survey and questionnaire;
- Affiliate management system;
- Enhanced reporting capabilities;
- Integration with Twilio – call center, quotes follow-up (http://www.twilio.com/)
- Bulletin board for system users with latest news and notifications.
a look inside the project
The developed system covers all logistics processes from leading management to invoicing and joining participants within one integrated system
our clients say
I do business with Artelogic team since 2009. We have developed multiple enterprise systems for various verticals. Some of those we sold for over million dollars. The workflow with them is much more stable and there are processes in place in order to ensure that everyone is doing what they’re supposed to do. Everything is being tracked.
The project launched successfully ahead of schedule in part thanks to clear project management. Key stakeholders volunteered positive feedback.
I have been working with the team at Artelogic for over 5 years now and can only say that they are the most professional, capable, reliable and friendly providers I have ever worked with, and I have worked with a lot. If Artelogic’s team doesn’t know how to do something, they’ll find out and come back with a functional solution.
When I was trying to do something that was perhaps not the best solution, rather than just implement it anyway, they Artelogic would say, '...We think this might work better.'
The main thing for working with me is I’m pretty intense on the communication side of things. They had a flexibility and willingness to adapt their processes to match my requirements both on communication and the development processes. I never had a problem with any of their code from a code quality perspective. They clearly do a good job internally with code quality assurance as well. We had very minimal issues during user acceptance testing. We never had a quality issue with them. Most importantly they took personal ownership of any problems which arose, including resolution of issues off hours or over weekends in order to mediate any issues that did happen.
Artelogic has been brilliant in the service delivery. I truly enjoyed the working experience. Many times, they were able to fix the issues with utmost professionalism and reliable speed. The communication on the specific work scope was great as they are able to value add by offering practical solutions or prompt to think about areas which are of blind sight.
Artelogic are getting involved and seeing the project as something that's important to them and looking at new ways to solve problems and put us forward.